At Clover Sales, we pour our heart into selecting the finest spinning wheels, fibers, and craft kits for your creative journey. We want you to be utterly delighted with your purchase, whether it’s a robust Saxony spinning wheel, a skein of luxurious protein fiber yarn, or a detailed punch needle kit. However, we understand that sometimes an item may not be the perfect fit for your project.
This policy is designed with the same care and attention to detail that you apply to your crafts. We aim to make the process of returning or exchanging an item as smooth as spinning the finest silk thread.
Our Policy Overview
We gladly accept returns and exchanges for most new, unused, and unopened items within 15 days of the date you receive your order. Your satisfaction is our priority.
- Crochet Hooks & Knitting Needles (for hygiene reasons)
- Hand Spindles & Spindle Accessories (due to their personal, hand-held nature)
- Any Fiber or Yarn that has been wound, cut, or otherwise altered from its original condition.
- Any Digital Products (e.g., Punch Needle Patterns).
How to Initiate a Return or Exchange
To start the process, please contact our dedicated customer service team within the 15-day window. We’re here to help guide you through the next steps.
- Email Us: Send a request to [email protected]. Please use the template below to ensure we have all the information needed to assist you quickly.
- Wait for Instructions: Our team will respond within 2 business days with a Returns Authorization Number and specific shipping instructions. Please do not ship your return without this number.
- Pack and Ship: Securely pack the unused, original item in its original packaging. Include a copy of your order confirmation or packing slip. Ship your return to the address we provide. Please note that return shipping costs are the responsibility of the customer, unless the return is due to an error on our part (e.g., wrong item shipped).
Return & Exchange Request Email Template
Copy and paste the template below into an email to [email protected].
Subject: Return/Exchange Request - Order #[Your Order Number]
Dear Clover Sales Team,
I would like to request a [return / exchange] for an item from my recent order.
Order Number: [Your Order Number]
Order Date: [Date of Order]
Product Name: [Name of the product you are returning]
Reason for Return/Exchange: [Please provide a brief reason]
I have read and understand the Returns & Exchanges policy on your website.
My preferred resolution is:
[ ] Refund to original payment method
[ ] Exchange for: [Product Name/SKU]
[ ] Store credit
I confirm the item is unused, unopened, and in its original packaging.
Thank you for your assistance.
Sincerely,
[Your Full Name]
[Your Email Address]
[Your Phone Number (optional)]
Refund Timelines and Methods
Once we receive and inspect your returned item, we will process your request.
- Timeline: Please allow up to 5 business days for us to process your return after we receive it. Refunds to your original payment method (Visa, MasterCard, JCB, or PayPal) may then take an additional 5-10 business days to appear on your statement, depending on your financial institution.
- Method: Refunds will be issued to the original payment method used for the purchase. If you paid via PayPal, the refund will be sent to your PayPal account. Unfortunately, we cannot offer refunds to a different card or payment method.
- Exchanges: For exchanges, we will ship the new item to you as soon as we have processed the return. Standard or free shipping charges will apply to the new shipment.
- Shipping Costs: Original shipping fees are non-refundable. For returns not due to our error, the cost of return shipping will be deducted from the refund amount.
If you have any questions or need further clarification, please don’t hesitate to reach out to us at [email protected]. We’re fellow crafters at heart and are always happy to help.
Happy Creating,
The Team at Clover Sales
325 Alexander Dr, Lynn Haven, US 32444