Privacy Policy

Last Updated: [Date]

Welcome to Clover Sales (“we,” “our,” or “us”). We value your trust, just as you value the quality fibers and tools you use in your creative pursuits. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website knitsetstore.com or make a purchase from us.

We understand that your personal information is as precious as the fine materials you work with, and we are committed to protecting it with the same care you would give to your most delicate silk fibers or handcrafted projects.

Information We Collect

To provide you with the best possible experience when purchasing our spinning wheels, fibers, and craft kits, we collect the following types of information:

Personal Information: When you make a purchase or create an account, we collect information such as your name, email address, shipping address, payment information, and phone number. This allows us to process your order for that beautiful Saxony spinning wheel or protein fibers you’ve been eyeing.

Transaction Information: We collect details about the products you purchase, including knitting yarn, crochet hooks, or punch needle kits, and your payment method, whether you choose Visa, MasterCard, JCB, or PayPal.

Technical Information: We automatically collect certain information when you visit our site, including your IP address, browser type, operating system, referring URLs, and information about your interactions with our website.

Communications: When you contact our customer service team at [email protected], we collect the content of those communications as well as your contact information.

How We Use Your Information

We use your information for the following purposes, always with respect for your privacy and creative spirit:

• To process your orders and send you products, whether it’s a modern electric spinning wheel or delicate cellulose fibers

• To communicate with you about your orders, account information, or customer service requests

• To personalize your experience and suggest products that might enhance your crafting journey

• To improve our website, product offerings, and customer service

• To prevent fraud and enhance the security of our website

• To comply with legal obligations

Data Sharing and Disclosure

We treat your data with the same care you would use with precious bast fibers:

Service Providers: We share information with third parties who perform services on our behalf, such as payment processing, order fulfillment, shipping, and marketing. These partners are contractually obligated to protect your data.

Legal Requirements: We may disclose information if required by law, court order, or governmental authority.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We do not sell your personal information to third parties for their marketing purposes.

Data Storage and Security

Your information is stored on secure servers, and we implement appropriate technical and organizational measures to protect it, much like the protective layer we describe in our secure payment processing.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We continuously work to implement reasonable security measures appropriate to the sensitivity of the information we collect.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: You can request information about the personal data we hold about you

• Correction: You can request that we correct inaccurate or incomplete information

• Deletion: You can request the deletion of your personal data under certain circumstances

• Objection: You can object to certain processing activities

• Data Portability: You can request a copy of your data in a structured, machine-readable format

To exercise any of these rights, please contact us at [email protected]. We will respond to your request in accordance with applicable laws.

Cookies and Tracking Technologies

Like many crafting websites, we use cookies and similar technologies to enhance your experience on our site. These technologies help us:

• Remember items in your shopping cart as you browse for additional tools or fibers

• Understand how you interact with our website and improve its functionality

• Personalize your experience by remembering your preferences

• Conduct analytics to improve our products and services

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

International Transfers

As we serve a global community of fiber artists, your information may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country. We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy.

Children’s Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post any changes on this page and update the “Last Updated” date at the top of this Policy.

Contact Us

Thank you for trusting Clover Sales with your personal information. We’re honored to be part of your creative journey.

Happy Crafting,
The Team at Clover Sales