Welcome to Clover Sales! We’re here to support your creative journey with high-quality fiber arts supplies. Below, you’ll find answers to common questions about our products, shipping, returns, and more. If you need further assistance, feel free to reach out to our friendly team at [email protected].
Product Questions
What types of products do you offer?
We specialize in a wide range of fiber arts tools and materials, including spinning wheels (like Castle, Charkha, Electric, Modern, and Saxony styles), hand spindles, crochet hooks, knitting yarn, punch needle kits, and various fibers (such as bast, cellulose, protein, and silk fibers). Our products are curated for craft enthusiasts who value quality and tradition.
Are your products suitable for beginners?
Yes! We offer items for all skill levels, from beginner-friendly crochet kits and punch needle patterns to advanced spinning wheels. Each product is designed to inspire creativity and help you grow in your craft.
Shipping and Delivery
What shipping options do you provide?
We offer two reliable methods: Standard Shipping with DHL or FedEx for $12.95 (delivery in 10-15 business days after dispatch) and Free Shipping via EMS for orders over $50 (delivery in 15-25 business days after dispatch). We ship globally, excluding some parts of Asia and remote areas.
How long does order processing take?
We take 1-2 business days to process your order, ensuring each item is carefully checked and packaged to prevent damage during transit.
Returns and Refunds
What is your return policy?
We accept returns within 15 days of delivery. If you’re not satisfied, contact us at [email protected] to initiate the process. We aim to make returns smooth and hassle-free.
Do you offer refunds?
Yes, refunds are processed once returned items are received and inspected. Please allow some time for the refund to reflect in your account, depending on your payment method.
Payment Methods
What payment options do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions. Your payment information is handled with the utmost security.
Is my payment information secure?
Absolutely! We use encrypted payment gateways to protect your data, ensuring a safe shopping experience.
Account and Orders
How do I track my order?
Once your order is shipped, we provide tracking information via email. You can use this to monitor your package’s journey to your doorstep.
Can I change or cancel my order after placement?
Please contact us immediately at [email protected] if you need to modify or cancel an order. We’ll do our best to assist, but changes may not be possible once processing has begun.
Contact Us
If you have more questions, don’t hesitate to email us at [email protected] or visit our website at www.knitsetstore.com. We’re based at 325 Alexander Dr, Lynn Haven, US 32444, and we’re dedicated to supporting fiber artists worldwide. Happy crafting!